TERMS AND CONDITIONS
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By visiting our website and making a purchase, you are agreeing to all the terms and conditions guiding the provision of our services.
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JOBELLE would only be providing the styles, colour, services, length and custom order listed on the website.
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All payments for custom units are final! There will be NO REFUND OR EXCHANGE, EXCEPT FOR A DEFECTIVE UNIT. Hair bundle orders can be exchanged or refunded provided the hair is its original state and packaging. If hair Damages in any shape or form, no exchange or refund would be allowed. Please refer to our Exchange & Return Policy for more details, click here
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JOBELLE accepts hair bundles from clients for the production of their custom unit
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JOBELLE would not be held responsible for ill-fitting due to improper head measurement by client
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JOBELLE Wigs are constructed on MESH VENTILATED caps with adjustable strap in sizes S M L Refer to the CHARTS SECTION for proper sizing and measurements.
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JOBELLE will not trim off the lace on any unit for the client, except explicitly requested by the client. It is advised that the client trims the lace off while wearing the unit to align properly with their hairline.
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Please give 14 BUSINESS DAYS between placement and completion of an order. THIS DOES NOT INCLUDE SHIPPING TIME.
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Our Pricelist is subject to change at anytime and would be communicated to clients when such changes take effect. Orders taken before price change will maintain its previous price.
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The price of each unit includes the cost of the bundles, closure/frontal, wig construction, bleaching knots, hairline customisation, wig construction, styling, wig security and packaging. Other services such as extra bundle and custom colour can be included at an additional fee. Shipping would be calculated at checkout.
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Solely the client incurs all taxes, shipping fee and custom charges. JOBELLE would not be held liable for any custom or additional charges after a unit is shipped.
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All JOBELLE UNITS are washed and conditioned properly before SHIPPING.
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Once an order is placed, you have 48 hours to make changes or cancel order (via email). Any changes after 48 hours will not be acknowledged and 30% of the payment would be withheld in the case of a cancellation. THERE ARE NO EXCEPTIONS!
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JOBELLE reserves the right to revoke or cancel any order at our discretion if the circumstances surrounding the relationship is not befitting.
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JOBELLE will not be held liable for any delays by the postal service. They are a separate business entity and have their own shipping policy. Clients will receive Tracking information once an order is shipped. Please contact the postal services’ customer service if you are experiencing any delay.
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Clients are advised to read the F.A.Q, TERMS & CONDITION AND READ BEFORE PURCHASE in the HOME PAGE thoroughly before proceeding to make any purchase.
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BOOKING APPOINTMENT POLICY
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APPOINTMENTS: - Due to the current situation, many precautions have been put in place during your appointment to create a safe environment.
- You MAY OR MAY NOT wear a mask at all times to your appointment and wash your hands upon arrival.
- If you have a high temperature , your appointment would be cancelled.
- I will also sanitize all the equipment that I use, wipe down chairs and surfaces and be wearing a mask.
- NO GUESTS ALLOWED!
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HAIR: Please come with properly detangled hair. A pre-detangling fee is charged if your arrive un-prepared.
CANCELLATION POLICY: For appointments canceled or rescheduled within 24hrs we charge 50% of the service total. No shows and missed appointments are subject to a 100% non-refundable fee (the full service charge).
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LATE FEES (Applies to all appointments)- 10mins grace period
$10 for 15 mins
$30 for 30 mins
Cancellation after 30 mins and your deposit will be lost
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​​Cancellation after 30 mins and you would be rescheduled to the next availability with a full service fee charged to your card (as a no show/missed appointment)
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