TERMS AND CONDITIONS

JoBelle Hair Mastery Terms and Conditions

Last Updated: September 26, 2026

1. Acceptance of Terms

These Terms and Conditions govern your use of jobellehairmastery.com and all purchases, bookings, and services provided by JoBelle Hair Mastery ("JoBelle," "we," "us," or "our"). By using our website, placing an order, or booking an appointment, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy, FAQ, and Shipping and Returns Policy, all available in the website footer.

If you do not agree with these Terms, please do not use our website or services.

2. Products and Services

JoBelle provides only the styles, colours, lengths, services, and custom orders listed on our website or confirmed in writing with you. Any request outside of these offerings must be discussed and approved before your order or appointment is confirmed.

Product images are for illustration. Because each unit is handcrafted and natural hair varies, slight differences in colour, texture, and density may occur and are not considered defects.

3. Pricing and Payment

All prices are listed in Canadian dollars.
The price of each custom unit includes the hair bundles, closure or frontal, wig construction, knot bleaching, hairline customization, styling, wig security features, and packaging.
Additional services, such as extra bundles or custom colouring, are available for an additional fee.
Shipping costs are calculated at checkout.
Applicable taxes are added to your order total.
Full payment is required to confirm an order, unless otherwise agreed in writing.

Price Changes: Our prices may change at any time. Changes will be posted on our website and take effect from the date they are posted. Orders placed before a price change will keep their original price.

4. Custom Wig Orders

Cap Construction and Sizing: JoBelle wigs are constructed on mesh ventilated caps with an adjustable strap, available in sizes Small, Medium, and Large. Please refer to the Size Chart section of our website to measure your head accurately before ordering. JoBelle is not responsible for an improper fit caused by incorrect measurements provided by the client.

Lace: To ensure the lace aligns properly with your natural hairline, we do not trim the lace on any unit unless you specifically request it at the time of ordering. We recommend trimming the lace while wearing the unit, or booking an installation appointment with us.

Preparation: All units are washed and conditioned before shipping or pickup.

5. Client-Supplied Hair

JoBelle accepts hair bundles provided by clients for the construction of custom units. When you supply your own hair:

You confirm that the hair is suitable and sufficient in quantity for the unit requested. We will let you know if additional bundles are needed, which may be added at an additional cost.
JoBelle is not responsible for shedding, tangling, dryness, colour inconsistencies, or other issues caused by the quality or condition of the hair supplied.
JoBelle is responsible only for the quality of the workmanship on your unit, not the hair itself.
Colour services on client-supplied hair are performed at your own risk, as results depend on the hair's history and condition.

6. Processing Times

Custom and custom-to-wear wigs: 12 to 14 business days
Extensions: 5 to 7 business days

Processing times begin once full payment is received and all order details are confirmed. Shipping time is additional. We will contact you promptly if any delay is expected.

7. Order Cancellations

Wig order cancellation requests must be sent by email to info@jobellehairmastery.com within 24 hours of placing your order. Cancellation charges and refund conditions are outlined in our Shipping and Returns Policy.

Cancellation by JoBelle: We reserve the right to decline or cancel any order at our discretion, including where an order cannot be fulfilled or the professional relationship is not a suitable fit. If we cancel your order, you will receive a full refund of any amount paid for that order.

8. Refunds, Returns, and Exchanges

Custom Units: Because each custom unit is made specifically for you, all sales of custom units are final. Custom units are not eligible for refund or exchange, except where the unit is defective.

Hair Bundles: Hair bundles may be returned or exchanged only if the hair remains in its original, unused condition and packaging. Hair that has been opened, altered, washed, coloured, cut, or damaged in any way is not eligible for return or exchange.

Defective Items: If your item arrives defective, please contact us promptly with photos and your order details. Defect reporting timelines and the full return process are outlined in our Shipping and Returns Policy.

Nothing in these Terms limits any rights you may have under Alberta consumer protection law.

9. Shipping, Customs, and Delivery

Tracking information will be provided once your order has shipped.
The client is responsible for all shipping fees, taxes, customs duties, and import charges. JoBelle is not responsible for customs or additional charges applied after an order has shipped.
Please ensure your shipping address is accurate. JoBelle is not responsible for orders delayed or lost due to an incorrect address provided by the client.
Shipping carriers are independent businesses with their own policies. JoBelle is not responsible for delays caused by the carrier. For delivery delays, please contact the carrier's customer service using your tracking information.

Please see our Shipping and Returns Policy for full details.

Booking and Appointment Policy

10. Booking Your Appointment and Deposits

To provide every client with a focused, private, and luxury experience, please review the following before your appointment.

Please complete any consultation or intake forms accurately, including allergies, sensitivities, and relevant health information. This allows us to provide your service safely.
A valid payment method may be required to secure your booking, which may be used to apply fees under this policy.

Deposits for Package Services: A deposit is required to confirm bookings for package services that include extensions or a wig. The deposit amount will be shown at the time of booking, and your appointment is not confirmed until the deposit has been received. Deposits are applied toward your final service total.

Why Deposits Secure Your Hair: The hair for your package is purchased and secured for you as soon as your booking is confirmed. For this reason, deposits are refundable only if you cancel within 24 hours of making your booking.

Cancelling After 24 Hours: You may still cancel your appointment after this 24-hour period. However, your deposit will be non-refundable, as it has been used to purchase the hair for your service. The extensions or wig purchased for your package belong to you and will remain available for you to collect.

11. Health and Safety

If you are unwell or have symptoms of a contagious illness, please contact us to reschedule. No late cancellation fee will apply when you give us notice before your appointment.
JoBelle may reschedule or decline a service if, in our professional judgment, it would not be safe to proceed, including where there are signs of scalp irritation, open wounds, or infection.
All tools, equipment, chairs, and surfaces are cleaned and sanitized between appointments.

12. Guests

To maintain a calm and private environment for all clients, appointments are for booked clients only. Guests, including children, may not accompany you unless approved by us in advance.

13. Hair Preparation

Please arrive with your hair fully detangled, unless your booked service includes detangling. A pre-detangling fee will be charged if your hair requires detangling on arrival.

14. Late Arrivals

We understand that delays happen, and we offer a 10-minute grace period.

15 minutes late: a $10 late fee applies
30 minutes late: a $30 late fee applies
More than 30 minutes late: your appointment may be cancelled and treated as a missed appointment

Late arrivals may also require your service to be shortened so that other clients are not affected.

15. Cancellations, Rescheduling, and No-Shows

More than 24 hours before your appointment: no charge
Within 24 hours of your appointment: 50% of the service total is charged
No-show: 100% of the service total is charged

For package services, any deposit paid will be applied toward these fees, with the remaining balance charged to the payment method on file or required before your next booking. Deposit refunds for package services follow the terms in Section 10.

16. Results

Hair and scalp results depend on many factors, including hair history, genetics, health, and home care. While we are committed to delivering exceptional results, we cannot guarantee a specific outcome. Following the aftercare and home care guidance provided by your stylist is essential to maintaining your results.

General Terms

17. Intellectual Property

All content on our website, including text, images, logos, videos, course materials, and educational content, is the property of JoBelle Hair Mastery and is protected by copyright. This content may not be copied, reproduced, shared, or resold without our written permission.

18. Limitation of Liability

To the fullest extent permitted by law, JoBelle is not responsible for any indirect or consequential loss arising from the use of our products or services. Our total responsibility for any claim relating to a product or service will not exceed the amount you paid for that product or service. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last Updated" date and applies to orders and bookings made after that date.

20. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in Alberta.

21. Contact Us

For questions about these Terms, please contact:

JoBelle Hair Mastery
Unit 200, Unfiltered YYC
909 5th Avenue SW
Calgary, AB T2P 3G5, Canada
Email: info@jobellehairmastery.com